— USE CASES
One return can impact your entire business.
Back helps teams understand, verify, and route returns before they become a margin, operations, fraud, or customer experience problem.
Built for a range of retail categories
Back adapts to the products, risk profiles, and return behaviours that shape every category.
— Retail category
Fashion & Apparel
From sizing issues to wardrobing abuse.
Use cases across the returns operation
Explore how Back helps commercial, operations, fraud, customer experience, and circularity teams make faster return decisions.
Commercial
— For CFO's & Finance teams
Returns are a hidden profit leak
Most retailers measure returns volume. Far fewer understand the true operational and financial cost behind every return. Back helps finance and commercial teams quantify the full cost of returns, reduce avoidable spend, and recover more value through smarter decisions before a return even ships.
— The industry evidence
69%
of companies don't understand the true cost of returns.
Source: Gartner, Understanding the true cost of returns, 2023
20–39%
estimated cost to process a return relative to item value — with some estimates as high as 66%.
Source: Shippo Benchmarks Report, 2023
— Typical financial impact with Back
Current returns cost
37.8%
of returns revenue lost to returns and inefficiencies
Cost reduction
25%
reduction in total returns operating cost
Potential recovered value
£5.47M
annual savings opportunity
Potential EBIT improvement
+1–3%
depending on retailer profile and cost structure
How Back protects margin
Improve profitability and protect margin
Reduce avoidable costs across every return.
Lower operational costs and protect your margins.
Recover more value from every return
Route items to the right recovery, resale or recommerce channels.
Maximise the value of every returned item.
Reduce unnecessary costs and write-offs
Stop leakage before it hits your bottom line.
Reduce fraud losses and protect your bottom line.
— Returns verified, profits restored
Book a Demo
See how Back fits into your returns workflow, identifies margin leakage, and shows where automation can recover value.
- 20-minute walkthroughQuick, focused, and tailored to your needs.
- Tailored to your operationWe’ll explore your returns process and goals.
- No obligationAsk questions, see the value, decide next steps.