57%
of retailers have 5–15% of inventory value tied up in returns processing
Blue Yonder / Incisiv
-Partnerships
The intelligence layer for modern returns
Returns are no longer solved by one provider. They're powered by connected technology and intelligent returns orchestration. Become part of the ecosystem helping retailers recover more value from every return.
Become a partnerReturns platforms
& RMA software
Ecommerce
parcel carriers
2 man lift &
bulky delivery
Logistics
technology &
software
Recommerce
& disposition
3PLs &
reverse logistics
Built for every part of the returns ecosystem
Back is purpose-built to work with the partners that power the entire reverse supply chain
— Partner type
Returns platforms & RMA software
Extend your platform with AI verification, recovery intelligence and intelligent routing, without rebuilding your existing workflows.
Great returns
technology works
better together
No single provider can solve modern returns.
Whether you're a returns platform, 3PL, carrier, logistics technology provider or recovery partner, your service delivers more value when it's connected to the wider returns ecosystem.
Retailers increasingly expect partners to share intelligence, orchestrate decisions and remove operational friction across the entire returns journey.
Back gives every partner access to richer return intelligence, helping you strengthen your proposition, improve operational performance and create better outcomes for your retail customers.
Share intelligence
Real-time visibility and rich data you can build on and pass on.
Drive better outcomes
Smarter decisions, improved recovery and happier customers.
The Returns Reality
Why returns intelligence matters
Returns create real operational and financial challenges for retailers and the partners that support them.
30%
of retailers report that more than 20% of inventory value sits idle in returns processing
Blue Yonder / Incisiv
40%
profit can be lost through handling, logistics and refurbishment costs, even when products are resold
Marriott et al. 2024
50% vs 75%
slow, manual returns processes recover around 50% of item value compared to ~75% through faster, data-driven routing
McKinsey 2026
Closing the gap
The returns black hole
Most returns travel back blind: unverified, ungraded and unrouted. Back captures the condition and value at the first step, giving every partner the information needed to act faster.
VerifyBefore shipping
DecideApply policy
RouteRecover value
What a returns partnership with Back unlocks
Help your customers recover more value from every return.
Differentiate your offering
Go beyond returns processing with verification and recovery intelligence.
Win more opportunities
Create new revenue opportunities
Support resale, repair and recovery programmes with richer return data.
Grow beyond logistics
Deliver measurable value
Reduce costs, increase recovery and improve retailer outcomes.
Prove your impact
Become a strategic partner
Help retailers solve returns before products move.
Build longer-term relationships
–Returns Orchestration
Returns orchestration in action
Verify
Know what's coming back before it arrives.
01 / 05
Inbound visibility overview
Incoming return
- Order #123456
- SKU: TEE-GRN-M
- Size: M
- Reason: No longer needed
Data captured in real time
Back
Verification Engine
Expected Return
High confidence
Inbound Location
UK Hub
Estimated Arrival
2–3 days
Earlier visibility
Capture rich return data at source so every partner in the ecosystem can plan ahead.
Outcome
Better planning and fewer surprises.
Frequently Asked Questions
Everything you need to know about partnering with Back.
No. Back adds verification, policy and routing intelligence to the returns workflows you already run — it complements your service rather than replacing it.
Interested in partnering?
The future of returns won't be built by one platform. It will be built by connected technology, shared intelligence and stronger partnerships.
Reduce returns costs
Cut unnecessary handling, storage and processing.
Recover more value
Turn returns into revenue through smarter decisions.
Create better outcomes
Improve customer experience and inventory performance.