— Returns cost calculator
See the return cost,
Change the outcome
Returns impact every part of your business, but most retailers don't understand their true financial impact.
Shipping, handling, customer service, markdowns, fraud, storage and value recovery all contribute to the cost of a return. Use the Returns Cost Calculator to uncover hidden costs, build your Returns P&L, and identify opportunities to improve profitability.
— Why it matters?
The cost of returns is rising
91%
of retailers report that return rates are outpacing revenue growth.
Appriss Retail and Incisiv, 2023
£27 billion
Estimated annual value of online returns in the UK
Retail Economics, 2024
69%
of companies don't understand the true cost of returns.
Gartner, 2023
Get your personalised Returns Cost Report
Complete the calculator below and receive a personalised report highlighting where returns are creating cost across your operation.
In minutes, you'll receive:
- ✓ Estimated annual returns cost
- ✓ Cost breakdown by category
- ✓ Hidden cost visibility
- ✓ Downloadable PDF report
Open the calculator in a full mobile view.
Launch calculator— The missing P&L
Most retailers know what comes back. Few know what it costs.
Returns costs are often spread across multiple departments, systems and budgets. As a result, the true financial impact of returns can be difficult to see.
Back’s Returns Cost Calculator brings these costs together in one place, helping you build a clearer picture of where value is being lost and where profitability can be recovered.
— Why it matters?
The cost of returns is rising.
“Serial returners are quietly eroding retail profitability in ways many retailers are only just beginning to understand.”
Richard Lim
CEO of Retail Economics
— Returns verified, profits restored.
Book a Demo
See how Back helps retailers verify returns before products reach the warehouse, reduce fraud, and make smarter return decisions from customer photos.
- 20-minute walkthroughQuick, focused, and tailored to your needs.
- Tailored to your operationWe’ll explore your returns process and goals.
- No obligationAsk questions, see the value, decide next steps.