Spot issues earlier
Detect signs of wear, damage, makeup stains, pet hair, and missing tags before products enter the returns network.
Approve returns before they’re sent back
Back uses customer-submitted photos, AI-powered grading, and intelligent return rules to help retailers reduce fraud, speed up refunds, and make smarter return decisions before products ever reach the warehouse.
Trusted by leading retailers
Back is delivering real results
“Back is helping us reduce unnecessary returns movement, recover more value from unwanted stock, and keep more products in circulation through recommerce. It’s a smarter, more sustainable approach to returns.”
Simon Payne
Founder, Sole Responsibility
Smarter Returns
Start with a photo
Shoppers take a few photos. Back instantly checks condition, flags issues, and confirms eligibility so you can approve refunds without waiting for warehouse inspection. No delays, no dead stock.
Stop costly returns earlier
Cut warehouse inspection time
Apply your return rules instantly
Refund faster with confidence
Verify returns
before they ship
Back reviews customer-submitted photos to identify common issues and help you make confident return decisions before products enter your returns network.
Reduce unnecessary handling
Use AI-powered grading to assess item condition before products reach the warehouse.
Make faster return decisions
Apply return rules instantly to approve, reject, reroute, or flag returns with greater confidence.
— Returns Cost Calculator
Understand the true cost of returns
Most retailers don’t have a clear picture of how much returns are really costing across refunds, handling, storage, fraud and lost inventory value.
Use our Returns Cost Calculator to get a high-level estimate in minutes and identify where smarter returns decisions could reduce waste and improve profitability.
Takes less than 2 minutes
Built for better outcomes
Smarter returns create better outcomes
Back helps retailers reduce operational waste, recover more value from returned products, and make faster, more intelligent returns decisions from the moment a request is submitted.
Cut costs, not corners
Reduce unnecessary shipping, 3PL processing, storage costs, and avoidable handling across the full returns journey.
Lower operational costs and protect your margins.
Recover more, waste less
Increase value recovery through smarter disposition, recommerce routing, and faster product decisions before stock loses value.
Maximise the value of every returned item.
Delight with speed
Refund valued customers faster for a better post-purchase experience while keeping control of risky or unclear returns.
Stronger customer loyalty and higher retention.
Spot the fakes
Detect returns fraud using AI-powered risk models before it costs you, from suspicious claims to condition mismatches.
Reduce fraud losses and protect your bottom line.
Rewrite the return rules
Test different return rules and see the impact before making changes. Model the effect on cost, fraud, processing speed, recovery and sustainability in real time.
Toggle rules to model impact
First 30 days outlook
ActualPotential
Cost Savings (£)
P&L£23,110
CumulativeEmissions avoided
ESG3.0 t
CumulativeTime saved (days)
CX6.0 days
CumulativeSeamless integration from day one
Back is a modular add-on that plugs into your existing returns portal or carrier network. Add it to your returns flow without replacing your current systems and start saving from day one.
— Returns verified, profits restored.
Book a Demo
See how Back helps retailers verify returns before products reach the warehouse, reduce fraud, and make smarter return decisions from customer photos.
- 20-minute walkthroughQuick, focused, and tailored to your needs.
- Tailored to your operationWe’ll explore your returns process and goals.
- No obligationAsk questions, see the value, decide next steps.