Cookie Policy
Please read this cookie policy carefully as it contains important information on who we are and how we use cookies and other similar storage and access technologies (SATs) on our website and any subdomains operated by Back.tech for returns, exchanges, or related services. This policy should be read together with our Website Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.
Who we are
8ACK.COM LTD (“Back.tech”), a company registered in England and Wales (No. 15760360), with registered office at First Floor, 129 High Street, Guildford, United Kingdom, GU1 3AA.
This website and its subdomains are operated by Back.tech, a technology company providing returns management and grading solutions that enable retailers to process and manage consumer returns efficiently through our online platforms.
Our website
This Cookie Policy relates to your use of the Back.tech website and any subdomains operated by Back.tech. Throughout our website, we may link to other websites owned and operated by certain trusted third parties such as Hubspot. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please refer to their own privacy and cookie policies.
Cookies
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website and subdomains. These help us recognise you and your device, improve site functionality, and store certain information about your preferences or past actions.
For example, we may monitor how many times you visit our website, which pages you view, your interactions with our returns portal, traffic data, location data, and the originating domain name of your internet service provider.
For further information on the types of cookies we use, what information they collect, and how long they are stored, please see the “Types of Cookies We Use” section below.
Types of Cookies We Use
- Essential cookies – required for core website functionality, such as enabling secure login and processing returns through the portal.
- Analytics cookies – help us understand how visitors use our website and portals so we can improve their performance and usability.
- Marketing cookies – used to deliver relevant advertising, track engagement, or measure the effectiveness of our marketing campaigns.
- Functional cookies – support features like chat tools, remembering preferences, or enabling integrated third-party services (e.g. HubSpot forms).
Consent to use cookies and changing settings
We may ask for your consent before placing cookies or similar technologies on your device, except for those that are strictly necessary to provide the website or a service you have requested (for example, maintaining your session in the returns portal).You can withdraw or update your consent preferences at any time by adjusting your cookie settings or changing your browser preferences.Third party access to the cookies
Some cookies on our website are set by trusted third parties that help us analyse site performance, deliver communications, or provide integrated functionality. For example, we use HubSpot for analytics and customer communication. You can read more about HubSpot’s cookie practices here: https://knowledge.hubspot.com/privacy-and-consent/hubspot-cookie-security-and-privacy
How to turn off all cookies and the consequences of doing so
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
How to contact us
Please contact us if you have any questions about this cookie policy or how we use cookies on our website or subdomains (e.g. retailer-branded returns portals).
If you wish to contact us, please send an email to support@back.tech
Changes to this policy
This policy was published on 30/10/25 and last updated on 30/10/25.
We may update this policy from time to time to reflect changes in our use of cookies, legal requirements, or best practices. Any updates will be posted on this page, and where appropriate, we may notify you by other means.