Cookie Policy

8ACK.COM LTD (“Back.tech”), a company registered in England and Wales (No. 15760360), with registered office at First Floor, 129 High Street, Guildford, United Kingdom, GU1 3AA.

This website and its subdomains are operated by Back.tech, a technology company providing returns management and grading solutions that enable retailers to process and manage consumer returns efficiently through our online platforms.

This Cookie Policy relates to your use of the Back.tech website and any subdomains operated by Back.tech. Throughout our website, we may link to other websites owned and operated by certain trusted third parties such as HubSpot. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies.

A cookie is a small text file which is placed onto your device when you use our website. We use cookies on our website and subdomains to recognise you and your device, improve site functionality, and store certain information about your preferences or past actions.

For example, we may monitor how many times you visit our website, which pages you view, your interactions with our returns portal, traffic data, location data, and the originating domain name of your internet service provider.

• Essential cookies – required for core website functionality, such as enabling secure login and processing returns through the portal.
• Analytics cookies – help us understand how visitors use our website and portals so we can improve their performance and usability.
• Marketing cookies – used to deliver relevant advertising, track engagement, or measure the effectiveness of our marketing campaigns.
• Functional cookies – support features like chat tools, remembering preferences, or enabling integrated third-party services.

We may ask for your consent before placing cookies or similar technologies on your device, except for those that are strictly necessary to provide the website or a service you have requested. You can withdraw or update your consent preferences at any time by adjusting your cookie settings or changing your browser preferences.

Some cookies on our website are set by trusted third parties that help us analyse site performance, deliver communications, or provide integrated functionality. For example, we use HubSpot for analytics and customer communication.

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some functionality of our website.

Please contact us if you have any questions about this cookie policy or how we use cookies on our website or subdomains. Email: support@back.tech

This policy was published on 30/10/25 and last updated on 30/10/25. We may update this policy from time to time to reflect changes in our use of cookies, legal requirements, or best practices.