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Verified for recovery
Customer photos confirm condition before a return label is issued.
— Recommerce & Recovery
Recover value before returns come back
Back helps retailers identify the most valuable next use for every returned item before unnecessary transport, handling and processing costs are incurred.
— The Opportunity
Leading retailers are rethinking
the value of returns
52%
of fashion retail executives believe resale will become an important part of their business within five years.
GlobalData Retailer Resale Survey, 2022
$393bn
Projected global secondhand apparel market by 2030.
ThredUp Resale Report, 2026
82%
of retail executives would prefer a third-party provider to manage their resale programme.
Thredup Resale Report, 2025
— Recovery Intelligence
Every return assessed, matched and routed to its next best use
Decision log
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Decision log · Preview
VerifiedRecovery-ready
Outcome
More value recovered from returned inventory
— The Process
Finding preloved products a new home before they arrive
Real-time recovery in action.
Most returns programmes decide where products go after they're returned. Back identifies the most valuable next destination before they arrive.
Back verifies returns at the point of request, applies recovery logic, and dynamically routes products towards their most valuable next use whilst they're still in transit. The result is faster recovery, lower operational costs and more value retained from every return.
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Recovery decision applied
Rules determine the most valuable next use based on condition, product type, value, policy and customer behaviour.
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Dynamic routing
A dynamic QR code is generated and applied at the point of scan.
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In-transit to best outcome
Product is directed to the most appropriate recovery channel while it’s in transit.
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Value recovered
The item reaches the right channel faster. Value protected. Waste reduced.
— The Ecosystem
Access a global
recommerce network
From fashion and footwear to homeware, furniture and general merchandise, Back connects retailers to specialist recovery partners based on product category, condition and recovery potential.
What becomes possible with intelligent recovery
Back’s early intervention unlocks more value with less waste, cost and risk
Recover value before products come back
Back identifies the most valuable next use while returns are still in motion — not after they arrive.
✓ Recover value sooner.
Find preloved products a new home
Eligible products are routed into approved recommerce pathways before unnecessary handling occurs.
✓ Keep more products in circulation.
Reduce unnecessary product movement
Make recovery decisions earlier to reduce avoidable transport, storage and warehouse activity.
✓ Lower costs and reduce waste.
Recovery you can prove
Every recovery decision is recorded, measured and traceable across the recovery journey.
✓ Support ESG reporting and compliance.
— Returns verified, profits restored.
Book a Demo
See how Back helps retailers verify returns before products reach the warehouse, reduce fraud, and make smarter return decisions from customer photos.
- 20-minute walkthroughQuick, focused, and tailored to your needs.
- Tailored to your operationWe’ll explore your returns process and goals.
- No obligationAsk questions, see the value, decide next steps.